Terms of use
These are the terms for using the Plug app and the Plug email address that comes with it. Plug is a trade name of De Zoete Holding B.V., registered with the Dutch Chamber of Commerce (KvK) under number 66984149. By using Plug you agree to these terms. Plug is in beta: it is being tested with a small group and changes often.
What Plug is
Plug gives you an email address to use at shops and shows what the shops' emails say: orders, parcels, invoices, discount codes and returns. Plug is a reader and an organiser. It is not a shop, not a carrier and not a payment service. Your contract for a purchase is with the shop, and delivery is the carrier's.
Your Plug address
- The address is yours to use at shops and for forwarding shop email. It is not a general mailbox: Plug keeps shop email and may refuse other mail.
- Don't use it for anything unlawful, to receive mail for someone else, or in a way that harms Plug or other people. Plug may close an address that is misused.
- Names are given once: a name that was yours is not given to someone else later.
What Plug does for you, and what it doesn't
- Plug reads shop emails automatically and can make mistakes: a wrong delivery day, a product it didn't recognise, a return page it didn't find. The shop's email is always kept with the order, so you can check.
- Plug never pays and never places an order. A return is registered only after you tap to do so, and only in the way the shop offers.
- Plug can send email from your Plug address to a shop when you ask it to (a return form, a reply). You are responsible for what you send.
- Notifications and forwarded copies are a convenience; the shop's own email remains the source.
Your account
Keep access to the email address you sign in with: that is how you get into Plug. You can stop using Plug at any time and ask for your account to be deleted at support@getplug.app.
Liability
Plug is provided as it is, during a beta, free of charge. To the extent the law allows, Plug is not liable for loss that comes from relying on what Plug read from an email, from a shop's or carrier's actions, or from Plug being unavailable. Nothing in these terms limits rights you have as a consumer under the law of your country.
Changes
Plug may change these terms and the app. When something important changes you will see it in the app or get an email. These terms are governed by Dutch law.
Contact
Plug is made in The Hague, the Netherlands. Write to support@getplug.app.